Date:
04/14/16
Location:
Embassy Suites, 204 Centreport Dr, Greensboro
Presented By: Nancy Friedman, The Telephone Doctor
You hear it over and over… customer service is just plain old common sense, isn’t it? Well if it were, there wouldn’t be so much talk about it! In this program, Nancy goes over the subtle differences between what’s right and what’s not; what’s common and what’s uncommon; and the words and actions that frustrate the customer, no matter what industry. If you’ve ever been irritated by a service situation and thought, “a little common sense would fix this,” then this program is perfect for you and your staff. Attend this laugh out loud funny workshop, where you will learn “common sense” ideas and techniques and how to apply them to your business! The Telephone Doctor has helped hundreds of organizations with her powerful message and real-world takeaways. Audiences walk away with tips, ideas, skills, and techniques they can use immediately and forever.
Breakfast & Networking at 7:30. Admission is included with your GMA membership at no additional charge for all employees.
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