Topic: Customer Service Presenter: Rob Bell
Ringing Endorsements: How to Wow Your Customers
Every team member has the opportunity to enhance your company’s reputation. When face to face with the customer, each person represents the whole organization. The key to making sure each interaction earns a ringing endorsement is to not simply serve the customer, but to truly wow them. Remarkable customer service requires that every person in your organization understands the FOCUS (Fundamentals of Consistent Unsurpassed Service).
Attend this engaging and fast-paced seminar to learn:
· What your customers really want.
· The five levels of listening.
· The power of choosing positive words. Our success comes in CANS, not CANNOTS.
· The importance of body language—not only reading our customers’, but also taking responsibility for our own.
· The five steps to turn service breakdowns into loyalty building opportunities.
GMA's Workplace Workshop seminar series brings nationally known speakers to educate members on business topics such as communication, customer service, productivity techniques and much more. Take a two-hour break from your regular workday to get motivated, refreshed and ready to boost your performance at work and at home. Workshops are free to all employees of GMA member companies.
