Workplace Workshop Webinar

Presented By: Calvin Stovall

Consistently delivering memorable customer service is the pathway to increased market share, profitability and earning the loyalty of customers. This program will offer real-life, practical lessons on how to deliver iconic customer service and how embracing a "customer-centric" philosophy can set your company apart from the competition. Take customer service delivery to the next level with this high-energy program.

During this presentation, you will:

  - Recognize the importance of your role in delivering memorable customer service.

  - Gain fundamental skills for improving customer service.

  - Be empowered to take ownership of customer issues when they arise.

  - Learn the importance of internal and external customer service.

*** Please Note: This topic has been rescheduled from November 6th to July 10th.

Presented By: Eric Papp

We can all get buried under competing priorities, increasing workload, constant change and growing competition. We're always busy and becoming mentally exhausted and burned out. But is it really necessary? Can we do a better job prioritizing and planning? Can we say no to the unimportant requests and focus on what matters? Confidence comes from progress. When we focus on "winning the day" and let go of outcomes we can't control, we see a boost in productivity and happiness. This lets us identify the vital few activities among the trivial many. You will discover how to:

  - Think strategically in a tactical environment.

  - Break through the "ceiling of diminishing returns."

  - Overcome the "fallacy of doing."

  - Prioritize using the 80/20 method.

  - Sustain confidence and motivation using the "Three Daily Wins" strategy.

Presented by: Crystal Washington

In an increasingly busy world, we all wish for more hours in the day to service clients. grow revenue and take care of personal obligations. Inventive professionals understand that utilizing technology - including social media, Google and certain apps - can increase efficiency while improving performance. In this fun, high-energy program, you will discover how to ride the wave of technology and change to better business outcomes and more rest and relaxation!

You will learn:

  - The top 5 tricks for attracting qualified prospects and increasing sales using social media and apps.

  - Hacks for better business and career management.

  - Secret tricks - unknown to 99% of Internet users - for gaining valuable client information and monitoring your competitors. 

  - How to expertly utilize task automation at work and home to free up time for things that really matter.

Presented by: Bob Davies

In this program, Bob explores what leads to success and how to influence your perceptions to instantly change how you feel and what you do. You'll see how stress and frustration create barriers that hold you back from accomplishing your goals. By eliminating these factors, changing your perceptions, and taking ownership of your own experiences, you will begin to eliminate obstacles that keep you from tapping into your true potential. You will learn the following to help you achieve your goals and enjoy increased personal and professional success:

  - How habits are formed

  - Why and how you should reframe the stories that you tell yourself about your experiences

  - How your brain blocks performance excellence

Presented by Steve Gilliland

In this hilarious program filled with wisdom, wit and passion, you will gain practical insights and a blueprint for getting the most out of your life. You'll examine where you are personally and professionally, and learn that true success and fulfillment is not a thing you acquire or achieve. Rather, it is a lifelong journey that starts with discovering your enthusiasm. In his refreshingly straightforward manner, Steve will show you how to decide where you are heading, get on the bus, choose the right seat and ENJOY THE Ride™. You'll learn to:

 - Check your Passion: Love what you do and never forget why you do it.

 - Cure your Destination Disease: Live more for today, less for tomorrow and never about yesterday.

 - Refocus your Attention: Decide what's important and never take it for granted.

Topic: Attitude                         Presenter: Dave Caperton

Adjusting the Lens of Perception

If perception is reality, then what might be possible if you could change your perceptions? How about experiencing more engagement, enjoyment, and motivation at work, along with a healthier work culture?  Finding joy at work doesn’t guarantee success, but when you enjoy what you do, you tend to be better at it. It’s the fuel that drives motivation, curiosity, innovation, and a burning desire to go farther, aim higher, and dig deeper. A commitment to joy, cultivating a compassionate sense of humor, maintaining a positive focus, even making small physical changes are among the choices we can make each day to alter our perceptions and shape our reality. Attend this seminar to learn how to make these conscious choices that create more joy, more engagement, and less stress.

GMA's Workplace Workshop seminar series brings nationally known speakers to educate members on business topics such as communication, customer service, productivity techniques and much more. Take a two-hour break from your regular workday to get motivated, refreshed and ready to boost your performance at work and at home. Workshops are free to all employees of GMA member companies.